If you're looking to deliver maximum value for the least effort and time possible, I have an idea for you. Just say "Thank You."
Granted, I'm pretty compulsive about thanking everyone who has anything to do with my peace of mind, convenience, comfort, security, enjoyment, happiness...you get the idea. For instance, if I take a trip to the mall, I'll thank the salesperson who helps me, the cashier ringing up my purchase, the greeter who said hello to me when I entered the store, the maintenance people who mop the floors and clean the bathroom, the parking lot attendant, and anyone else who did something kind or considerate for me while I was meandering through.
I don't care if it's their job to do what they do for me, or if they do it for everyone else anyway. I mean, all you need to do is think of a time when you had a job that involved any kind of customer service and how it felt when someone showed a bit of appreciation for your effort. Or imagine how it feels when your boss thanks you for the work you do (and how much it sucks when he or she never does). All I'm saying is that a bit of kindness goes a long way: that person you just thanked might have been feeling down or anxious, and those two words might have made a difference in his day. Which isn't a bad thing at all, if you think about it.
We probably all know about the Jet Blue flight attendant who had enough of his job and exited the plane via the emergency slide to the tarmac -- but not before saying a few choice words publicly to a passenger he'd just had an altercation with. In light of this story, I've been seeing several pieces about how many Americans hate their jobs these days. One may think this is surprising, given that almost ten percent are unemployed and about double that number are underemployed. In other words, shouldn't we all just be grateful to have a job?
But that's not my point here. Just because someone is being paid to be nice to you doesn't mean you can't be nice back because you're not being similarly compensated. What kind of world would this be if we didn't do anything for others if we couldn't expect a reward in return?
The thing is, what goes around really does come around. If we adopt a mindset of gratitude, we become happier people and are more inclined to express our thanks to those around us. That's infectious, really. Besides, how much time and effort does it really take for us to thank someone else? (Less time than it took for you to read this sentence, that's what.) And if someone is too miserable to acknowledge your simple act of kindness, it wouldn't be your problem. You'd have the satisfaction of having done something nice for someone (and it wouldn't hurt your karma, too).
Many years ago, my father told me a story about how the first guy who gave him a job asked for his salary expectations. After my dad replied, the man said, "Oh I think we could do better than that!" Now remember, this was during a time when my dad couldn't get anyone to help him when his car broke down in the middle of the street because he was "colored." So my father worked at the architectural firm for a few years and learned so much on the job, returned to the Philippines to set up his own firm, and went on to have a successful career. He was able to send all four of his children to excellent schools and give us a good life.
So I thought about that man, I thought about how his decision to hire my father and teach him well made such a difference in our lives. I then sat down and wrote him a letter, and thanked him. He replied back not long afterward, and in his shaky, almost illegible handwriting, told me how talented dad was and how much he appreciated knowing that he was an important part of his life, and ours.
I hope I brought my dad's mentor a bit of happiness the day he read my letter. Regardless, it gave me so much joy to finally acknowledge him, especially when he least expected it. That truly is the power of a simple "thank you" -- it gives, but it gives back so much more. Now try it.
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